Position: IBS Sterling Support Specialist- REMOTE
Location: Memphis, TN 38125 - Remote
Term: 7 months

Day-to-Day Responsibilities:

Lead the flow of production system and process.
Ensure production application and processes are executing as designed.
Research and resolve complex technical problems or data discrepancies reported by client.
Responsible for maintaining and upgrading corporate systems.
Act as client support by identifying and responding to technical and non-technical issues or questions from internal and external customers.
Gather data for the client documenting the overall system and how it works.
Work with development staff on creating and implementing production schedules.
Review and maintain updated user documentation as needed.
Perform other duties as assigned.
Support the organization's quality program(s).

Is this a good fit? (Requirements):

High School Graduate/GED.
6 years of related production experience.
3 years of Unix, Windows Server, and Database experience.
2 years of experience in Unix Scripting and Maintaining Scheduled Services.
2+ years of experience with IBM Sterling B2Bi, IBM Partner Community Manger, & IBM Partner Engagement Manager.
2+ years of experience with SFTP, FTPS, & PGP technologies.
1+ years of experience in a Linux/AIX environment.
Knowledge of Unix Operating System Maintenance/Shell Scripting.
Knowledge of Windows Server Operating System Maintenance/Shell Scripting.
Ability to maintain scheduled jobs in high data flow environment.
Knowledge of Networking Protocols, FTP, and WinSCP.
Knowledge of File Encryption Software.
Ability to work effectively in a high change environment.
Excellent oral and written communication skills, including presentation skills.
PC literate, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational skills.
Excellent interpersonal skills.
Ability to create and complete comprehensive, accurate and constructive written reports.
Ability to work in a team environment.
Ability to meet or exceed performance competencies.

Even better if you have:

Bachelor's degree.
2 years of Customer Service experience in Claims Management or Insurance environment.
Experience with Enterprise Class Scheduling and File Transfer Software.
1 year of experience with Progress MessageWay.