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Production Support - REMOTE

  • Location: Memphis, 38125
  • Salary: $51.07 - $51.07 / hour
  • Job Type:Contract

Posted 16 days ago

Position: IBS Sterling Support Specialist- REMOTE
Location: Memphis, TN 38125 - Remote
Term: 7 months

Day-to-Day Responsibilities:
  • Lead the flow of production system and process.
  • Ensure production application and processes are executing as designed.
  • Research and resolve complex technical problems or data discrepancies reported by client.
  • Responsible for maintaining and upgrading corporate systems.
  • Act as client support by identifying and responding to technical and non-technical issues or questions from internal and external customers.
  • Gather data for the client documenting the overall system and how it works.
  • Work with development staff on creating and implementing production schedules.
  • Review and maintain updated user documentation as needed.
  • Perform other duties as assigned.
  • Support the organization's quality program(s).

Is this a good fit? (Requirements):
  • High School Graduate/GED.
  • 6 years of related production experience.
  • 3 years of Unix, Windows Server, and Database experience.
  • 2 years of experience in Unix Scripting and Maintaining Scheduled Services.
  • 2+ years of experience with IBM Sterling B2Bi, IBM Partner Community Manger, & IBM Partner Engagement Manager.
  • 2+ years of experience with SFTP, FTPS, & PGP technologies.
  • 1+ years of experience in a Linux/AIX environment.
  • Knowledge of Unix Operating System Maintenance/Shell Scripting.
  • Knowledge of Windows Server Operating System Maintenance/Shell Scripting.
  • Ability to maintain scheduled jobs in high data flow environment.
  • Knowledge of Networking Protocols, FTP, and WinSCP.
  • Knowledge of File Encryption Software.
  • Ability to work effectively in a high change environment.
  • Excellent oral and written communication skills, including presentation skills.
  • PC literate, including Microsoft Office products.
  • Analytical and interpretive skills.
  • Strong organizational skills.
  • Excellent interpersonal skills.
  • Ability to create and complete comprehensive, accurate and constructive written reports.
  • Ability to work in a team environment.
  • Ability to meet or exceed performance competencies.

Even better if you have:
  • Bachelor's degree.
  • 2 years of Customer Service experience in Claims Management or Insurance environment.
  • Experience with Enterprise Class Scheduling and File Transfer Software.
  • 1 year of experience with Progress MessageWay.