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Procedure Writer

  • Location: West Des Moines, 50061
  • Salary: 35.56
  • Job Type:Contract

Posted 11 days ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Procedure Writer
Location: West Des Moines, IA
Term: 6 months+

Day-to-Day Responsibilities:

  • Resource will be supporting all function groups within the CRCOE to complete backlog of procedure related efforts
  • Create, analyze, and publish business processes that can be utilized in remediation efforts
  • Organize and setup new content storage procedures for business groups that have been re-organized
  • Analyze risk in current and past procedures
  • Goal will be to dig out of backlog to allow more balance and cross-over work amongst the team
  • Participate in establishing documentation guidelines and procedure audits.
  • Review regulatory changes or partner with regulatory change agents to proactively identify required updates.
  • Maintain document library or repository and update tables in appropriate systems.
  • Review changes to business operations for potential impact to other documentation or resources.
  • Create, edit and format moderately complex to complex internal manuals, materials, or other documentation related procedures and policies.
  • Publish moderately complex web content in accordance to standards.
  • Present recommendations for resolving moderately complex to complex problems and projects.
  • Assist others to resolve process gaps, providing input and suggestions based on observations.
  • Research, review and translate technical information to users.
  • Provide guidance to less experienced staff.
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
  • Partner with subject matter professionals to understand business needs as it relates to procedures. 

Is this a good fit? (Requirements):

Top Skills:
  • Procedure writing /BPM/ technical writing skills – (specifically experience writing guides, job aids, instructions, and processes for others to follow)
  • Open Text experience – (question - what type of publishing software do they use?)
  • Procedure request forms
  • Understanding of risk controls – can translate to processes management
  • Microsoft Word
Soft Skills
  • Adaptability to changing priorities.
  • Pipeline prioritization.
  • Ability to manage multiple pipelines.
  • Ability to produce quality output under tight deliverables.
  • Attention detail.
  • Highly critical procedure work tied to complex business processes.
  • Ability to professional manage business partnerships.
  • At least 2 years of experience performing procedure/ technical writing in a regulated industry
  • 2+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.n.