Apply today to work for a leading global provider of network, edge cloud, security and communication solutions to be part of their mission of advancing human progress through technology.
Position: Operations Engineer
Location: Saint Paul, MN, 55102 (Remote)
Hourly Rate: $70.96 /hr.
Term: 6 months
Day-to-Day Responsibilities:
Position: Operations Engineer
Location: Saint Paul, MN, 55102 (Remote)
Hourly Rate: $70.96 /hr.
Term: 6 months
Day-to-Day Responsibilities:
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Provide engineering design and configuration for systems in line with CUSTOMERS’ goals and requirements
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Lead complex projects
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Evaluate new technical requirements for compatibility with deployed system design
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Evaluate new products for compatibility and applicability to the CUSTOMERS’ enterprise
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Maintain current knowledge base regarding complex routing, switching, wireless, security and voice design and configuration for Avaya and Hosted Unified Communications
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Provide high-level technical & engineering support for voice/data/data center/wireless/security database configurations, troubleshooting, and service restoration
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Troubleshoot and resolve complex issues and make recommendations in workflow, process and system design changes
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Provide high-level off-hours support on a rotating basis with other on-site engineers
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Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.
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Monitor and analyze performance across the organization's Voice Network
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Identify capacity and performance issues for communications traffic to ensure continued, uninterrupted operation of communications systems.
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Conduct testing of disaster recovery plans as it pertains to communication equipment to detect faults, and minimize malfunctions.
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Maintain network monitoring applications, equipment and utilities as needed.
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Create and maintain network documentation and reports as required
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Act as liaison between CUSTOMERS’ and other network vendors (e.g. Cisco, Juniper & Avaya) on high-level support issues.
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Provide direct interface with other CenturyLink departments in support of the CUSTOMERS’ network
Good to have (requirements):
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Minimum 5 years experience in related network environment supporting and configuring network gear for various vendors/use.
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Avaya Voice / VOIP / SIP / ANALOG
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CISCO VOIP
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Expert at Avaya CMS (Call Management System) and other call center configurations, programming, and management / CISCO Unified Contact Center Express
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Strong Avaya experience
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TDM, IP-PBX, and VM/UM integration
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PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking)
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Ability to design, administer, troubleshoot, and support dial-plans and call flows/vectors
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Administer and provide break/fix support (including working with clients, vendors, and partner teams in person and over the phone) for sophisticated telephony and collaboration environments
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Engineering and supporting legacy Avaya PBX solutions (PRI, Analog, Digital)
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Engineering and supporting IP Avaya PBX solutions (VOIP, SIP (station and trunking), H323)