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Operations Engineer (Remote)

  • Location: Charlotte, 28206
  • Job Type:Contract

Posted 16 days ago

Position: Operations Engineer (Remote)
Location: Charlotte, NC 28206 - Remote
Term: 11 months
Day-to-Day Responsibilities:
  • Responsible for helping to ensure that all Managed Enterprise Services, MES/Strategic Government, StratGov customer data are protected and secure from any unauthorized access in its systems environment.
  • Establishes the overall data/Wi-Fi architecture goals and policies for specified customers and ensures adherence in working with the program, service management, and sales engineering, support teams, to document data/Wi-Fi expectations and an overall plan of migration milestones and timelines.
  • Individuals shall be the main point of contact for all security issues resolution, security management, Certification and Accreditation, and other security support which touches the MES/StratGov customer-facing systems.
  • Provide lead-level technical support to include remote trouble diagnostics and full restoration.
  • Assist with answering customer calls during overflow/outage situations.
  • Actively work with local exchange carriers to ensure current services are active and restored within the Service Level Agreements.
  • Perform network site implementation/acceptance and activations as requested by Federal clients.
  • Prepare routing/switching equipment for customer site move/add/deletes.
  • Ensure all router configurations are built to comply with Customer Technical Design templates and internal standard requirements.
  • Keep the project team updated with daily progress reports on any assigned actions.
  • Isolate layer 1 problems on the customer's DS0, DS1, and DS3 circuits on the IP platform, VPN, and MPLS Networks.
  • Utilize the company’s Technologies and Federal Client proprietary Network Performance Monitoring tools to monitor events and collected data about the health of the MPLS network.
  • Solves complex problems by substantial evaluation, analysis, and modification or adaptation of advanced techniques.
  • Assumes accountability as a resource for decisions required across multiple functional segments. Individual reduces adverse impacts on service, cost, and due dates and identifies inefficiencies.
  • Provides near-term focus on resolution of immediate issues. In addition, provides long-term or strategic solutions.
  • Provide primary engineering design and configuration (test and production) for data/voice network elements in line with customer goals and requirements.
  • Lead team efforts and discussions to better overall team and contract effectiveness.
  • Lead data and voice communications projects with the goal of improving or expanding the current infrastructure.
  • Identify capacity and performance issues for communications traffic to ensure continued, uninterrupted operation of all failed systems.
  • Act as liaison between customers, internal security teams, and other network vendors (e.g., Cisco, Aruba, Viptela) on high-level support issues.
  • Provide independent verification and validation testing of software prior to Day 2 implementation and acceptance.
  • Takes full ownership and accountability in areas assigned.
  • Takes independent action and rarely requires guidance, often proactively takes the lead on technical issues/concerns.
  • Must negotiate timeframes for completion and meet critical deadlines.
Is this a good fit? (Requirements):
  • Bachelor’s Degree in computer science, Engineering, or similar technical field plus 7 + years of applicable experience.
  • Certified Professional system certification in either product line (SolarWinds, Gemalto, Tripwire, Trend Micro, or Splunk).
  • Familiarization with A-10, Gigamon, Ixia, or FireEye technologies.
  • Detailed understanding of Ethernet MPLS and Wi-Fi circuits: point-to-point, private line.
  • 7 + years of networking experience.
  • 7 + years of experience troubleshooting production equipment such as Cisco, Juniper & Alcatel routers.
  • CCNP or higher Cisco certifications.
  • Recent background in Telecommunication Operations.
  • Ability to organize and prioritize multiple tasks and meet deadlines.
  • Verbal, written, and interpersonal communication skills. Written skills include demonstrated ability to create and modify process documents, work instruction documents, and other documents that are distributed to a wide audience.
  • Excellent negotiating and persuasive skills.
  • Ability to motivate others, and use good teamwork skills, including the development of interdepartmental relationships and the ability to make complex decisions.
  • Embraces change, inspires trust, communicates in all directions, and is a continuous learner.
  • Has a track record as a self-starter with the ability to work well with minimal direction and the discipline to meet deadlines on time.
  • Able to prioritize multiple projects and perform under pressure.
  • Willing and able to work with other coworkers to complete job assignments.