Onsite Technology Support Technician

Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.

Position: Onsite Technology Support Technician
Location: Nashville, TN 37203
Term: 3 months

Day-to-Day Responsibilities:

Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
Laptop troubleshooting, maintenance, and administration.
Apple MacBook support and troubleshooting.
Apple iOS and Android device support, setup, and configuration.
Anticipate and respond to complex technology support issues.
Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.
Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
Leverage multiple resources or coordinating with other teams in order to meet customer needs.
Facilitate the implementation and support of defined by the company’s Technology solutions.
Communicate system updates to customers as required.
Coordinate, track, and maintain inventory.
Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now.
Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint, and other collaboration tools.
Provide technical guidance and consult with the company’s customer stakeholders.

Is this a good fit? (Requirements):

Bachelor's degree in Computer Science or a related discipline, or equivalent work experience.
2 years of experience in technology support with working knowledge of a functional specialty.
Strong communication, interpersonal, organizational, and time management skills.
Knowledge and understanding of HP, Xerox, and Canon print devices.
Strong knowledge and understanding of Win10, Office 365.
Instant Messaging tools and TEAMs experience.
Excellent customer service skills, meeting with users in person to resolve complex technology issues.
Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.