Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.
Position: Onsite Technology Support Technician
Location: Nashville, TN 37203
Term: 3 months
Day-to-Day Responsibilities:
Position: Onsite Technology Support Technician
Location: Nashville, TN 37203
Term: 3 months
Day-to-Day Responsibilities:
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Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
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Laptop troubleshooting, maintenance, and administration.
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Apple MacBook support and troubleshooting.
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Apple iOS and Android device support, setup, and configuration.
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Anticipate and respond to complex technology support issues.
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Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.
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Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
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Leverage multiple resources or coordinating with other teams in order to meet customer needs.
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Facilitate the implementation and support of defined by the company’s Technology solutions.
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Communicate system updates to customers as required.
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Coordinate, track, and maintain inventory.
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Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now.
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Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
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Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
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Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
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Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint, and other collaboration tools.
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Provide technical guidance and consult with the company’s customer stakeholders.
Is this a good fit? (Requirements):
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Bachelor's degree in Computer Science or a related discipline, or equivalent work experience.
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2 years of experience in technology support with working knowledge of a functional specialty.
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Strong communication, interpersonal, organizational, and time management skills.
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Knowledge and understanding of HP, Xerox, and Canon print devices.
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Strong knowledge and understanding of Win10, Office 365.
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Instant Messaging tools and TEAMs experience.
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Excellent customer service skills, meeting with users in person to resolve complex technology issues.
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Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.