Contract Opportunity with Highly Reputable Big Four Organization

Position: Technology Support Specialist I
Location: Atl, GA, 30308Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.

Position: Onsite Technology Support Technician
Location: Atlanta, GA 30308
Term: 5 months

Day-to-Day Responsibilities:

Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technical issues.
Laptop troubleshooting, maintenance, and administration.
Apple MacBook support and troubleshooting.
Apple iOS and Android device support; setup and configuration.
Anticipate and respond to complex technical support issues.
Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS, and Firm needs and objectives.
Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
Leverage multiple resources or coordinate with other teams in order to meet customer needs.
Facilitate the implementation and support of defined EY Technology solutions.
Communicate system updates to customers as required.
Coordinate, track, and maintain inventory.
Document and track the status of inquiries coordinate appropriate responses and follow up to ensure customer satisfaction using Service Now.
Perform software and Firmware upgrades and testing as needed or as part of an initiative or project.
Use root-cause analysis, and troubleshooting at the operational level, and work to proactively identify technical and support problems and solutions to prevent future occurrence.
Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
Share solutions throughout Global IT using appropriate channels.
Provide technical guidance and consult with the company’s customer stakeholders.

Is this a good fit? (Requirements):

Degree in Computer Science or a related discipline, or equivalent work experience in IT Support.
Approximately 1-3 plus years of experience in support of IT products.
Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, and telecommunications.
Excellent interpersonal, communication, and organizational skills.
Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment.
Able to work effectively with high-level customers and other management personnel.
Excellent Customer Service skills.
Knowledge and understanding of HP, Xerox, and Canon print devices.
Strong knowledge and understanding of Win10, Office 365, Instant Messaging tool, and TEAMs.
Excellent customer service skills, meeting with users in person to resolve complex technical issues.
Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
Familiar with Yammer, SharePoint, and other collaboration tools.