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On-site Technology Support (OSTS)

  • Location: Milwaukee, 53202
  • Salary: $31.87 - $36.42 / hour
  • Job Type:Contract

Posted 2 months ago

Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.

Position: On-site Technology Support (OSTS)
Location: Milwaukee, WI 53202
Term: 3 months

Day-to-Day Responsibilities:
  • Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technical issues.
  • Laptop troubleshooting, maintenance, and administration.
  • Apple MacBook support and troubleshooting.
  • Apple iOS and Android device support; setup and configuration.
  • Knowledge and understanding of HP, Xerox, and Canon print devices.
  • Anticipate and respond to complex technical support issues.
  • Strong knowledge and understanding of Win10, and Office 365.
  • Instant Messaging tools, TEAMs.
  • Excellent customer service skills, meeting with users in person to resolve complex technical issues.
  • Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
  • Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS, and Firm needs and objectives.
  • Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
  • Leverage multiple resources or coordinate with other teams in order to meet customer needs.
  • Facilitate the implementation and support of defined the company’s Technology solutions.
  • Communicate system updates to customers as required.
  • Coordinate, track, and maintain inventory.
  • Document and track the status of inquiries coordinate appropriate responses and follow up to ensure customer satisfaction using Service Now
  • Perform software and Firmware upgrades and testing as needed or as part of an initiative or project.
  • Use root-cause analysis, and troubleshooting at the operational level, and work to proactively identify technical and support problems and solutions to prevent future occurrence.
  • Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
  • Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint, and other collaboration tools.
  • Provide technical guidance and consult with the company’s customer stakeholders.

Is this a good fit? (Requirements):
  • Bachelor's degree in Computer Science or a related discipline, or equivalent work experience.
  • 2 years of experience in technical support with working knowledge of a functional specialty.
  • Strong communication, interpersonal, organizational, and time management skills.