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Network Engineer (Remote)

  • Location: Tallahassee, 32301
  • Salary: $47.53 - $54.32 / hour
  • Job Type:Contract

Posted 4 months ago

Position: Network Engineer (Remote)
Location: Tallahassee, FL 32301 - Remote
Term: 6 months
Day-to-Day Responsibilities:  
  • Complete activations for external customers with some oversight.
  • Partner with the applicable departments to troubleshoot activations for Customer Care Managers, Account teams, and Field Ops
  • Troubleshoot post-activation issues.
  • Proficiently process orders according to service level agreements (SLAs), M&P's, On-Time Performance objectives, and quality standards.
  • Proficiently manage the assigned queue (may be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives.
  • Maintain and support the network infrastructure.
  • Update all systems and databases with careful attention to detail.
  • Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
  • Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
  • Maintain a commitment to safe practices and hold others equally accountable.
  • Complete a designated amount of work in a specified timeframe with a high degree of quality.
  • Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

Is this a good fit? (Requirements):  
  • Associate’s degree or equivalent education and relevant experience.
  • 5+ years of related experience or equivalent.
  • Technical certification.
  • Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies.
  • Understanding and ability to interpret Circuit Designs.
  • Beginner experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM.
  • Beginner experience with Network Hardware including Routers, Switches, and Wireless Access Points.
  • Beginner experience working with Internet and Private Network Solutions.
  • Beginner experience configuring Customer Provided Equipment (CPE) Routers and Switches.
  • Beginner experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions.
  • Beginner experience configuring CPE Routers and Switches.

Even better if you have: 
  •  Telecommunications or other relative fields of study/work.
  • Experience with SDWAN activations, troubleshooting, and turn-ups – Viptela’s experience.
  • Certifications in related telecom or networking field (2 certifications- Cisco Certified Network Associate and/or Metro Ethernet Form (MEF))
  • Experience in working in a fast-paced environment and dealing with ambiguity (thinking outside of the box).
  • Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, Dense Wavelength Division Multiplexing (DWDM), and Classless Inter-domain Routing (CIDR)
  • Fundamental knowledge of Routing Protocols and Hardware Platforms including BGP, OSPF, TCP/IP, IP Routing, and Cisco.
  • Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, Juniper, Juno OS, DNS, Radius, and UNIX
  • Exposure to Network Design (LAN, WAN, and ISP) and troubleshooting
  • Fundamental knowledge of all Ethernet Topologies.