Network Engineer (Remote)

Position: Network Engineer (Remote)
Location: Miami, FL 33131 - Remote
Term: 7 months

Day-to-Day Responsibilities:

Complete activations for external customers with little oversight
Partner with the applicable departments to troubleshoot activations for customers such as Customer Care Manager, Account teams, and Field Ops.
Troubleshoot post-activation issues.
Excel at processing orders according to Service Level Agreements (SLAs), M&Ps, On-Time Performance objectives, and quality standards.
Excel at managing the assigned queue (Maybe an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives.
Maintains and supports the network infrastructure.
Update all systems and databases with careful attention to detail.
Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
Leverages knowledge to provide support to peers and provides new hire training.
Organize and complete special projects assigned by Leadership.
Utilize flexible scheduling to work outside of normal business hours in support of customer requests.
Provide top-level escalation support for Leadership.
Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
Maintain a commitment to safe practices and holds others equally accountable.
Complete a designated amount of work in a specified timeframe with a high degree of quality.
Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

Is this a good fit? (Requirements):

Associate degree or equivalent education
7+ years related experience in a specific area or equivalent.
Technical certification.
Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies.
Understanding and ability to interpret Circuit Designs.
Intermediate experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM.
Intermediate experience with Network Hardware including Routers, Switches, and Wireless Access Points.
Intermediate experience working with Internet and Private Network Solutions.
Intermediate experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions.
Intermediate experience configuring Customer Provided Equipment (CPE) Routers and Switches.
Excellent negotiating and persuasive skills to lead teams through change.

Even better if you have:

Bachelor's Degree or equivalent experience in Operations, Technology, or a related field.
Certifications in related telecom or networking field. (3 certifications preferred – Cisco Certified Network Associate, Cisco Certified Network Professional, and/or MEF. Juniper or Alcatel)
Experience with SDWAN activations, troubleshooting, and turn-ups – Cisco Meraki experience is a major plus, Versa and/or Viptela experience.
Experience in working in a fast-paced environment and dealing with ambiguity (thinking outside of the box).
Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, DWDM, and Classless Inter-domain Routing (CIDR).
Intermediate knowledge of Routing Protocols and Hardware Platforms including BGP, OSPF, TCP/IP, IP Routing, and Cisco.
Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, and Juniper.
Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, and UNIX.
Exposure to Network Design (LAN, WAN, and ISP) and troubleshooting.
Intermediate knowledge of all Ethernet Topologies.