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Network Engineer (Remote)

  • Location: Miami, 33131
  • Salary: $47.53 - $54.32 / hour
  • Job Type:Contract

Posted 6 months ago

Position: Network Engineer (Remote)
Location: Miami, FL 33131 - Remote
Term: 7 months
Day-to-Day Responsibilities:  
  • Complete activations for external customers with little oversight
  • Partner with the applicable departments to troubleshoot activations for customers such as Customer Care Manager, Account teams, and Field Ops.
  • Troubleshoot post-activation issues.
  • Excel at processing orders according to Service Level Agreements (SLAs), M&Ps, On-Time Performance objectives, and quality standards.
  • Excel at managing the assigned queue (Maybe an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives.
  • Maintains and supports the network infrastructure.
  • Update all systems and databases with careful attention to detail.
  • Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
  • Leverages knowledge to provide support to peers and provides new hire training.
  • Organize and complete special projects assigned by Leadership.
  • Utilize flexible scheduling to work outside of normal business hours in support of customer requests.
  • Provide top-level escalation support for Leadership.
  • Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
  • Maintain a commitment to safe practices and holds others equally accountable.
  • Complete a designated amount of work in a specified timeframe with a high degree of quality.
  • Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

Is this a good fit? (Requirements):  
  • Associate degree or equivalent education
  • 7+ years related experience in a specific area or equivalent.
  • Technical certification.
  • Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies.
  • Understanding and ability to interpret Circuit Designs.
  • Intermediate experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM.
  • Intermediate experience with Network Hardware including Routers, Switches, and Wireless Access Points.
  • Intermediate experience working with Internet and Private Network Solutions.
  • Intermediate experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions.
  • Intermediate experience configuring Customer Provided Equipment (CPE) Routers and Switches.
  • Excellent negotiating and persuasive skills to lead teams through change.

Even better if you have: 
  • Bachelor's Degree or equivalent experience in Operations, Technology, or a related field.
  • Certifications in related telecom or networking field. (3 certifications preferred – Cisco Certified Network Associate, Cisco Certified Network Professional, and/or MEF. Juniper or Alcatel)
  • Experience with SDWAN activations, troubleshooting, and turn-ups – Cisco Meraki experience is a major plus, Versa and/or Viptela experience.
  • Experience in working in a fast-paced environment and dealing with ambiguity (thinking outside of the box).
  • Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, DWDM, and Classless Inter-domain Routing (CIDR).
  • Intermediate knowledge of Routing Protocols and Hardware Platforms including BGP, OSPF, TCP/IP, IP Routing, and Cisco.
  • Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, and Juniper.
  • Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, and UNIX.
  • Exposure to Network Design (LAN, WAN, and ISP) and troubleshooting.
  • Intermediate knowledge of all Ethernet Topologies.