Position: Network Engineer (Remote)
Location: Tallahassee, FL 32301 - Remote
Term: 4 months

Day-to-Day Responsibilities:

Complete activations for external customers with some oversight.
Partner with the applicable departments to troubleshoot activations for Customer Care Managers, Account teams and Field Ops.
Troubleshoot post-activation issues.
Proficiently process orders according to service level agreements (SLAs), M&P's, On-Time Performance objectives and quality standards.
Proficiently manage the assigned queue (may be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives.
Maintain and support the network infrastructure.
Update all systems and databases with careful attention to detail.
Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
Maintain a commitment to safe practices and hold others equally accountable.
Complete designated amount of work in a specified timeframe with a high degree of quality.
Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

Is this a good fit? (Requirements):

Associates degree or equivalent education and relevant experience.
5+ years of related experience or equivalent.
Technical certification.
Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies.
Understanding and ability to interpret Circuit Designs.
Beginner experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM.
Beginner experience with Network Hardware including Routers, Switches, Wireless Access Points.
Beginner experience working with Internet and Private Network Solutions.
Beginner experience configuring Customer Provided Equipment (CPE) Routers and Switches.
Beginner experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions.
Beginner experience configuring CPE Routers and Switches.

Even better if you have:

Telecommunications or other relative field of study/work.
Experience with SDWAN activations, troubleshooting and turn-ups – Viptela experience.
Certifications on related telecom or networking field (2 certifications - Cisco Certified Network Associate and/or Metro Ethernet Form (MEF))
Experience in working in a fast-paced environment and dealing with ambiguity (thinking outside of the box).
Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, Dense Wavelength Division Multiplexing (DWDM), and Classless Inter-domain Routing (CIDR)
Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, and Cisco.
Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, Juniper, Juno OS, DNS, Radius and UNIX
Exposure to Network Design (LAN, WAN, and ISP) and troubleshooting.
Fundamental knowledge of all Ethernet Topologies.