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Mobile Support Specialist

  • Location: Forsyth, 30303
  • Salary: $23 - $25 / hour
  • Job Type:Contract

Posted about 2 months ago

Our client is seeking a Mobile Support Specialist to join its team! This individual will provide management of mobile devices and technical assistance to mobile and computer users in person, over the phone, and via email.

Responsibilities of the Mobile Support Specialist Include:

  • Responsible for technical support and troubleshooting of all wireless devices (iPads, iPhones and Hotspots), as well as Surface Pro devices.
  • Troubleshoot hardware, service problems as needed for wireless devices
  • Resolve customer wireless device issues and questions via phone and e-mail
  • Assist in creating policies in AirWatch for mobile device management
  • Assist with user profile set up for all wireless devices in AirWatch console based on site location and organization level in creating policies in AirWatch for mobile device management
  • Assist with user profile set up for all wireless devices in AirWatch console based on site location and organization level
  • Provide basic to highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for end users
  • Asset inventory: tracking and reporting in the AirWatch console
  • Assist with monitoring the MDM console and make necessary modifications as needed
  • Prep iPhones & iPads and distribute to end users
  • Assist with creating MDM user guide and help tools for all wireless device users
  • Coordinate with Office of Learning Development Team with posting iOS FAQ’s
  • Responsible for technical assistance and set up for boardroom meetings
  • Responsible for monitoring Audio/Video systems and ensure the equipment is operating properly
  • Responsible for contacting customers that require audio/video support and discuss their technical support needs
  • Responsible for requested meeting recordings and provide media to the customer within 24 hours
  • Work with audio/video vendors regarding service and audio video equipment
  • Assist with implementation and provide technical support for copier document solutions
  • Assist with mobile device deployment
  • Assist in monitoring the wireless support mailbox as needed

Required Skills/Experience:

  • 2+ years of professional technology support experience specifically supporting mobile devices (phones and tablets)
  • Experience performing mobile device management within AirWatch
  • Experience troubleshooting user issues within a web portal
  • Telecom experience preferred, not required