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Level 2 Desktop/Executive Support Specialist

  • Location: Coppell, 75019
  • Salary: $30 - $33/hour
  • Job Type:Contract

Posted 9 days ago

This fast growing industry leader has an immediate 6+ month contract opportunity in Coppell, TX for a Level 2 Desktop/Executive Support Specialist.  Formal title will be Systems Support Specialist II and will be responsible for working directly with both users and vendors to provide hardware and software support. This position requires working onsite Monday-Friday from 7:30am-4:30pm with flexibility required, as schedules can change as needed.  Minimal travel may be required in the future.  
Primary responsibilities and qualifications include desktop imaging, Office 365 experience, printer assistance, active directory experience, mobile device management, and experience with pulling and evaluating tickets. Will be expected to provide expertise on new technology trends to influence change.  Must be able to troubleshoot issues independently, escalate when necessary, and demonstrate effective time management. Communication with users, both written and verbal, is crucial to the success of this role.

Contract Duration: 6 Months (with potential for extension or conversion) 

Required Skills & Experience

  • High school graduate or associate degree and/or related industry certifications with a minimum of 3-7 years of professional experience in a related field.
  • Remote Resolution experience
  • High proficiency in configuring and troubleshooting current Windows OS
  • Dell hardware (Dell Certified a plus)
  • Remote management
  • Mobile Device Management (Intune preferred)
  • Experience with pulling and evaluating tickets
  • Printer Logic Printer services/management
  • Canon printer support
  • Office 365 portal administration 
  • Active Directory
  • Desktop Imaging (Autopilot a plus)
  • SharePoint site management
  • FedEx or UPS shipping managers
  • Process documentation skills
  • Procurement of new hardware and replacement devices
  • Knowledge of cyber-security best practices and patching
  • Highly Organized & Multi-tasking – Possessor of effective time management skills
  • Must be comfortable working in a team environment and leverage the skills of other team members

What You Will Be Doing

  • Troubleshooting complex IT problems.
  • Providing end-user support for iOS, Android and Windows platforms while delivering exceptional customer service.
  • Consistently and accurately using ticketing and purchasing systems to enter, track and close all transactions.
  • Ordering new hardware and replacement devices.
  • Managing device inventory of parts and accessories.
  • Documenting systems, processes, and procedures.
  • Updating and management of the knowledge base.
  • Maintaining the privacy of all client data.
  • Helping manage and support company cyber-security posture and patching schedule.
  • Independently researching solutions for problematic issues.
  • Effectively demonstrating and communicating techniques when cross-training teammates.
  • Maintaining a clean appearance and workspace.
  • Providing support for Senior Leadership Team and C-suite.
  • Providing technical support for Board room, Conference Rooms, and Huddle spaces.
  • Traveling to division sites when applicable to support integrations, mergers, and acquisitions.
  • Working on projects as assigned