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Workforce Planning Consultant

  • Location: Charlotte, 28262-8522
  • Salary: 61.26
  • Job Type:Contract

Posted 15 days ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Workforce Planning
Location: CHARLOTTE, North Carolina, 28262-8522
Term: 12 months (+extensions)

Day-to-Day Responsibilities:

  • Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives.
  • Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.
  • Review strategic approaches and effectiveness of support function and business performance.
  • Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations.
  • Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.
  • Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives.
  • Influence, guide and lead less experienced Strategy and Execution staff within the group.

Is this a good fit? (Requirements):

  • Must have prior experience with creating quantitative workforce/capacity models (using Erlang and/or probability based calculations).
  • Must have prior experience managing inbound/outbound call flow (i.e. Default Management/Collections experience).
  • Ability to analyze resolve problems (4 - 6 Years)
  • Ability to interact effectively and confidently with senior management (1-2 years)
  • Articulate Oral and Written Communication (2-4 years)
  • Forecasting (4 - 6 Years)
  • 5+ years of Management Consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.