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IT Systems Analyst III - Desktop Support

  • Location: Lawrenceville, 30046
  • Salary: $25 - $28 / hour
  • Job Type:Contract

Posted 11 days ago

Location: Suwannee, GA
Type: Contract

Our established client is looking for an IT Systems Analyst III to join their team for a long term contract opportunity. You will work on creating a positive customer service experience and building stronger customer relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with an exceptionally professional attitude. The IT Systems Analyst III serves as a Tier 1 desk-side support to internal customers

*This position will work on a project team as a resource that is responsible for the removal of obsolete hardware and the deployment of new mobile laptops and monitors. 

Is this a fit ? (Requirements) 

  • A College degree in a technical subject such as Information Technology or equivalent experience
  • CompTIA A+ 
  • 3+ years' of experience working in a Desktop Support or laptop configuration and deployments
  • 3+ years' of troubleshooting/fixing Windows 10 
  • 3+ years' of Microsoft 365 Apps for Business Deployments:
  • 2+ years' of customer service experience (Desktop support) 
  • Must be reliable and consistent in job performance
  • Must have an understanding and working knowledge of ITIL
  • Must have strong critical thinking skills, customer service, and a can-do attitude
  • Must have strong written and verbal communication skills
  • Vital in identifying, researching, and resolving complex technical issues
  • Proficiency in resolving end-user software application, PC, and web browser errors

If this sounds like a fit please apply today!