IT Support Technician

Position: IT Support Technician
Location: Hunt Valley, MD, 21031
Term: 12 months

Day-to-Day Responsibilities:

Provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers.
Respond to email and technical support requests and to document, track and monitor issues ensuring a timely resolution.
Provide moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues). Issues are reported via email.
Provide moderate to complex troubleshooting and software development issues as needed.
Communicate high visibility issues to immediate supervisor.
Escalate calls to the appropriate departments as needed.
Maintain intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
Perform other duties as assigned.
Support the organization's quality program(s).

Is this a good fit? (Requirements):

High School Graduate/GED.
5 years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with propriety systems (JURIS, One Team, SIR, TAMS and Voyager).
Excellent customer service skills.
Proven understanding and knowledge of quality.
Good knowledge of service center processes and procedures.
PC literate, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational skills.
Excellent interpersonal skills.
Good judgment and discretion skills.
Ability to manage multiple projects and set priorities.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.
Ability to complete required number of monthly quality monitors.

Even better if you have: