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IT Support Technician

  • Location: Hunt Valley, 21031
  • Salary: $25 - $25 / hour
  • Job Type:Contract

Posted 3 months ago

Position: IT Support Technician
Location: Hunt Valley, MD, 21031
Term: 12 months

Day-to-Day Responsibilities:
  • Provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers.
  • Respond to email and technical support requests and to document, track and monitor issues ensuring a timely resolution.
  • Provide moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues).  Issues are reported via email.
  • Provide moderate to complex troubleshooting and software development issues as needed.
  • Communicate high visibility issues to immediate supervisor.
  • Escalate calls to the appropriate departments as needed.
  • Maintain intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
  • Perform other duties as assigned.
  • Support the organization's quality program(s).

Is this a good fit? (Requirements):
  • High School Graduate/GED.
  • 5 years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with propriety systems (JURIS, One Team, SIR, TAMS and Voyager).
  • Excellent customer service skills.
  • Proven understanding and knowledge of quality.
  • Good knowledge of service center processes and procedures.
  • PC literate, including Microsoft Office products.
  • Analytical and interpretive skills.
  • Strong organizational skills.
  • Excellent interpersonal skills.
  • Good judgment and discretion skills.
  • Ability to manage multiple projects and set priorities.
  • Ability to work in a team environment.
  • Ability to meet or exceed Performance Competencies.
  • Ability to complete required number of monthly quality monitors.

Even better if you have:
  • Bachelor's degree from an accredited college or university.