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IT Support Associate

  • Location: Memphis, 38125-1128
  • Job Type:Contract

Posted 12 days ago

Position: IT Support Associate
Location: Memphis, TN 38125
Term: 12 months
 
Day-to-Day Responsibilities:
  • Provide basic IT systems support to end users on a variety of computer system issues.
  • Respond to telephone calls, email, and technical support requests.
  • Document, track and monitor issues ensuring a timely resolution.
  • Identifies, research, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
  • Provides status and follow-up information to internal or external customers.
  • Escalates calls to the appropriate departments.
  • Documents customer issues in call tracking system timely and accurately.
  • Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
  • Keeps current on policies and relevant product and industry trends to provide technically accurate solutions to customers.
  • Provides support after hours via on-call cell phone.
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
 
Is this a good fit? (Requirements):
  • High School Graduate/GED.
  • 3 years of Computer Systems related Experience or equivalent combination of education.
  • 2 years Propriety Software Support Experience.
  • 1 year Windows Operations System Troubleshooting Experience.
  • Strong computer knowledge including, but not limited to, Windows OS, Outlook, and Microsoft Office.
  • Strong oral, written and business communication skills.
  • Analytical, interpretive, and decision-making skills.
  • Strong organizational skills.
  • Excellent interpersonal and customer service skills.
  • Excellent negotiation and conflict resolution skills.
  • Strong stress and time management skills.
  • Ability to work in a team environment.
  • Ability to meet or exceed Performance Competencies.
 
Even better if you have:
  • Associate Degree in a Computer Technology Field.
  • JURIS or Claims Management Application Experience.