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IT Helpdesk Analyst

  • Location: Birmingham, 35210
  • Salary: 20.0
  • Job Type:Contract

Posted 8 days ago

We have a contract opening for IT Helpdesk/System Support Analyst that is open now.  In addition to phone support you may have some in person duties with end clients as well and assist with telecommunication projects. 


  • Provide level 2 support for PCs, printers, scanners, aircards and PDA devices.
  • Provide back up first-level support and problem resolution for internal and external customer.
  • Point of contact for system related problem.
  • Setup and configure branch and desktop printers.
  • Monitor the wide area network.
  • Participate in established safety programs.
  • Identify job hazards and promptly report and correct, and participate in established safety programs. 
  • Must complete time critical assignments on time to meet company goals and customer deadlines. 
  • Understand potential to be required to be on-call on nights or weekends or work weekend and night shifts.
  • Must enter all work into ticketing system. 
  • Install and configure replacement PCs and peripherals. 
  • Must be able to perform physical duties related to PC deployments and repair (crawling under desks, packing / unpacking PCs, shipping of hardware. 
  • Provide level 2 support for PCs, printers, scanners, aircards and PDA devices. 
  • Assist the LAN / Server department with research and evaluation on a wide range of current and new PC products and technical information. 
  • Perform on-sight technical PC support for corporate personnel. 
  • Recommend products as required and in accordance with the polices. 
  • Interact with other Company locations / departments, IT employees, and suppliers to resolve any IT related problems.
  • Attend in house and external training and become proficient on new technologies. 


  • Call center support using a ticketing system.
  • High School diploma or equivalent, collage degree preferred. 
  • 2 - 4 years experience installing, configuring and resolving complex PC support issues. 
  • Should possess strong customer service skills and good verbal communications skills. 
  • Should possess strong working knowledge of Microsoft Office applications. 
  • Should possess good analytical / trouble shooting skills. 
  • Should have A+ certification.

MATRIX offers a comprehensive benefits package including a choice of medical plans, dental, vision, life, disability, and free training.