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IT Help Desk Specialist

  • Location: Portland, 97211
  • Salary: 29.03
  • Job Type:Contract

Posted 9 days ago

Position: IT Help Desk Specialist
Location: Portland, Oregon 97211
Term: 6 Months

Day-to-Day Responsibilities:
  • Provides advanced support to end-users for PC hardware, operating systems, software applications, peripherals, installations, and device imaging.
  • Responds to, diagnose, and troubleshoot problems through discussion with users, to restore service and/or identify and correct problems.
  • Daily operational requirements include excellent communications and customer service skills. 
  • Provides on-site service support, installation, configuration and problem resolution in PC /Network environments.
  • Provides advanced degree of technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
  • Diagnoses and repairs mechanical, hardware, software and system failures using established procedures.
  • Act as the primary provider of technical support to desktop and laptop computer users for hardware, OS, and application issues for all end users including Executive Level customers.
  • Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions
  • Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
Is it a good fit? (Requirements):
  • 5+ years’ experience providing Deskside support to end users
  • Associates Degree / Technical School graduate or equivalent Military experience considered
  • Excellent Customer Service Skills
  • Proactive approach to customer service
  • Ability to diagnose, troubleshoot and resolve PC Laptop and Desktop hardware and application issues
  • Experience in providing end user support utilizing remote management tools
  • Ability to support end user mobile smart devices
  • Ability to perform installation, move add and changes to end user desktop environment
  • Ability to diagnose, troubleshoot and resolve end user network connectivity issues
  • Excellent communication skills both written and verbal.
  • Ability to work independently prioritizing daily operational objectives for support

Even better if you have:
  • Active Directory experience
  • Windows 10 and 11
  • Office 2007, 2010, 365
  • Image creation and management
  • Experience using Intune/Autopilot
  • Ticket/Queue management
  • ITIL Foundation
  • Apple MAC OS and HW support