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Help Desk Support

  • Location: Pittsburgh, 15203
  • Salary: 25.0
  • Job Type:Contract

Posted 9 days ago

Help Desk Support

100% Onsite, Pittsburgh, Pennsylvania 


As an exceptional problem solver, you’ll respond to and diagnose problems and answer queries regarding computer hardware, software, network and telecommunications systems. You’ll install hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives, as well as load and verify correct operation of software packages, such as operating system, work processing and spreadsheet programs. We’ll rely on you to handle 2nd tier problems that the 1st tier or help desk support is unable to resolve by simulating or re-creating end user problems and using all available resources to resolve the issues.

Qualifications:
  • Associate’s degree or equivalent experience plus a minimum of 3 years of relevant experience
  • Ability to support of infrastructure services that include servers and storage
  • Ability to perform OS and vendor software patching on servers

What sets you apart:

  • Creative thinking with the ability to multi-task
  • Team player who thrives in collaborative environments and revels in team success
  • Commitment to ongoing professional development