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Field Technician - REMOTE

  • Location: Meriden, 64650
  • Salary: $70000 - $80000 / year
  • Job Type:Permanent

Posted 25 days ago

Seeking a highly motivated Field Support Engineer who, with limited supervision, executes customer support activities involving the installation, modification and repair of complex nuclear measurement equipment and systems.  This is a fulltime permanent position located in the Northeast (any New England state) traveling regionally 70% of the time.
 
JOB DUTIES:

  • Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of hardware and software, using established testing procedures and training to ensure proper function of system(s). Provide familiarization to the customer on system hardware/software and its basic modes of operation.
  • Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.
  • Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
  • Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.
  • In-house Troubleshooting and Repair
  • Technical Support (by phone/email)
 
REQUIRED SKILLS:
  • 1-3 years in a technical/customer service position supporting electronics or engineering related hardware and software.
  • Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
  • A.S. or B.S. degree in Electronics, Nuclear Engineering or some technical schooling (Engineering related: Mechanical or Science/Physics) along with 4+ years related technical experience may be substituted.
  • Very good verbal communication skills.
  • Excellent organizational skills, typing/keyboarding skills and written reporting skills.
  • Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
  • Must be logical and analytical in approaching solutions to complex problems.
  • Understand and adhere to all safety policies on the job.  
  • Ability to lift at least 50+ pounds.
  • 70% regional travel and must have a valid driver’s license.
 PREFERRED SKILLS:
  • Knowledge and proficiency with High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems
  • Experience using applications such as Genie™ 2000, Apex Gamma™, Apex In-Vivo™, Eclipse™, and Apex-Alpha/Beta™ software.
  • Database management experience using SQL Server, Crystal Reports and/or Access.
  • Nuclear Physics and Radiation Principles knowledge and experience
  • Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.
  • Complex system troubleshooting to resolution at modular and/or component level.
  • Naval Nuclear Power Program experience is a plus.