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  • Location: Town and Country, 63017
  • Job Type:Contract

Posted 9 months ago

Position: Engineer
Location: Town and Country, M63017
Term: 3 months
Day-to-Day Responsibilities:
  • Creative problem-solving to identify the source of problems.
  • Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of Client environments.
  • Through Client consultation, realize growth opportunities for production Client environments.
  • Provide guidance to adjacent support tiers to assist in the resolution of complex network, system, and security incidents.
  • Provide and obtain timely updates to/from relevant parties. (internal and external)
  • Partnering with the Problem Management Centre reduces reoccurring incidents.
  • Provide consultative assistance to the Operations Centre during off hours as needed.
  • Review system and network configurations with Service Delivery to ensure successful implementation of services introduction.
  • Perform incident trend analysis to promote a stable solution within the environment.
  • Other duties as assigned.
Is this a good fit? (Requirements):
  • Bachelor’s degree or equivalent education in related fields.
  • 5+ years of experience in systems support role.
  • Certificates of training in associated fields/equipment.
  • Previous Operating Systems support experience in enterprise, IT, or service provider environment.
  • Experience diagnosing complex issues through packet capture analysis. (Wireshark, tcpdump, snoop, Sniffer Pro)
  • Hands-on experience including but not limited to:
  • Systems OS such as Solaris, (Redhat / RHEL)
  • Hardware and firmware exposure in virtual and physical systems environments (HP, Dell, Sun, VMware, Egenera)
  • Server Loadbalancer configurations and support (F5, CiscACE, Foundry Server Iron, etc.)
  • Common web server support (Apache, etc.)
  • Hands-on experience with one or more of the following:
  • Security technologies
  • Virtual and physical security technologies (ie. CiscACE/FWSM, ASA, IP tables, ACL, etc.)
  • Intrusion detection support and analysis
  • Network and Systems hardware platforms
  • Cisco routers and Switches
  • Server Loadbalancers (F5, CiscACE, Inkra)
  • Experience with Shell/Perl/Expect/PowerShell and/or other scripting languages and/or web development technologies like HTML, XML, and Java.
  • Database Administration experience.
  • Familiarization with SAS-70 and ITIL guidelines and practices.
  • Technical certifications in areas of expertise. (Cisco, Juniper, Redhat, MS, ITIL, Nortel, Ciena)
  • Project Management experience.