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Desktop Support Technician

  • Location: Wilmington, 28402
  • Salary: $21 - $22 / hour
  • Job Type:Contract to Hire

Posted 24 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Wilmington. NC 28402
Hourly Rate: $21/hr.
Term: 3 Months Contract to Hire

Day-to-Day Responsibilities:
  • Be the front line of client and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services.
  • Detect users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution.
  • Educate users on technology features, assisting with hardware selection process, demos and training, along with providing software and personal training sessions for users on standard tool sets.
  • Be the customer advocate and coordination point for all customer issues and requests, even if these are beyond the scope to solve and take ownership of their issue.

Is it a good fit? (Requirements):
  • 3-5 years of related experience and training.
  • Strong customer service skills and are approachable, a good listener, takes ownership of their issue and empathetic.
  • High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint.
  • Ability to travel 10% required with advance notice.
  • Ability to deliver great customer experiences and to be invigorated by constant personal interaction.
  • Ability to manage multiple, simultaneous tasks, client relationships and expectations.
  • Strong communication skills.
  • Positive attitude.

Even better if you have:
  • A+ certification & Microsoft MCP certification