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Desktop Support Technician

  • Location: Cincinnati, 45202
  • Salary: $23 - $23 / hour
  • Job Type:Contract to Hire

Posted 10 months ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Cincinnati, OH 45202
Hourly Rate: $23/hr.
Term: 3 Months Contract to Hire

Day-to-Day Responsibilities:
  • Verify all conference room IT equipment is properly functioning and ready.
  • Consistently communicate and plan with Executive Admins.
  • Synchronize schedules and work plans at all times.
  • Physically visit with all Executive Admins at least 2 times per day.
  • Address all support tickets within Field Support SLA’s.
  • Remotely support users that are working from home, while travelling, and while onsite.
  • Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner.
  • Proactively preparing equipment (laptops, phones, order forms).
  • Follow up on incorrectly filed or missing paperwork/forms with Executive Admins.
  • Consistently communicate all plans and activities with the Executive Admins.
  • Work with Executive Admins to keep your scope of users up to date.
  • Assist in IT support corporate meetings Assist C-Level and VIP users on using their computers, training on how to use features in Office/M365 applications.

Is this a good fit? (Requirements):
  • 2 - 5 years of related desktop and/or deskside support experience
  • Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
  • Excellent customer service skills

Even better if you have:
  • A+ certified (or capable of attaining A+ certification within 90 days from hire)
  • HP Desktop or Laptop hardware repair familiarity (capable of attaining certification)