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Desktop Support Technician

  • Location: Doral, 33178
  • Salary: $26 - $31 / hour
  • Job Type:Contract

Posted 3 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Doral, Florida 33178
Hourly Rate: $29/hr.
Term: 5 Months Contract

Day-to-Day Responsibilities:
  • Ensure all LANDesk (ServiceNow) requests are updated with due dates and completed within the stated timeline (SLA)
  • Provide Level 2 support to the client base or Helpdesk Support team
  • Migration from Windows 7/10 to Windows 11
  • Windows/MAC OS with the ability to carry out root cause analysis
  • Maintain and support various client technologies, such as workstation hardware and software, mobile device installations
  • Maintain local network hardware and become familiar with the infrastructure
  • Occasionally be available to work off hours to accommodate the customer during planned projects or to address unplanned technical difficulties
  • Upgrade and configure computer equipment as necessary
  • Cater to various on sites’ audio-visual needs, including set-up, testing and maintenance
  • Send or receive equipment (computers, monitors, IP phones)

Is it a good fit? (Requirements):
  • Minimum 3 years' experience working in an enterprise IT environment
  • Experience installing and supporting desktop/laptop hardware and operating systems including Windows 7/10/11
  • Experience creating user accounts in Windows and MS Exchange
  • Experience using infrastructure services including Active Directory, Group Policy, and working knowledge of IP-based networking
  • Ability to create user accounts in Windows Active Directory
  • Experience in Virus/Malware detection and filtering products
  • MCSA and MCDST certification