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Desktop Support Technician

Posted 21 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Waukesha, Wisconsin 53188
Hourly Rate: $ 21.87/hr. plus  $1500 Sign-on Bonus ($500 at 3rd month conversion and $1,000 at 6 months).
Term: 3 Months Contract to Hire

Day-to-Day Responsibilities:
  • Front line of client and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services.
  • Detects users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution.
  • Educate users on technology features, assisting with hardware selection process, demos and training, along with providing software and personal training sessions for users on standard tool sets.

Is it a good fit? (Requirements):
  • 3-5 years of related experience and training.

Even better if you have:
  • A+ certification & Microsoft MCP certification