Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Position: Desktop Support Technician
Location: Greenvile. South Carolina 29607
Hourly Rate: $19.75/hr.
Term: 4 Months Contract to Hire
Day-to-Day Responsibilities:
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Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
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Maintain, analyze, and troubleshoot, software and computer peripherals.
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Ability to setup, configure and add all hardware.
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Experience with asset management.
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Install, move, add, and change as large IMAC events expected for client printer migration and PC refreshes.
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Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
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Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site.
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Back up and burn end user data.
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Assist in developing and documenting improvements to current processes.
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Assist other coworkers in resolution of end users’ technical issues across the program.
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Assist Site Leader in the execution of established processes and escalations.
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Ability to handle multiple projects.
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Experience working in enterprise environment.
Is this a good fit? (Requirements):
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2 - 4 years of related desktop and/or deskside support experience
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Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
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Excellent customer service skills
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A+ Certification highly preferred