RESPONSIBILITIES
Provide Deskside support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices. Additionally, your duties will include the following:
- Prioritize and manage technical support activities including the remediation of user IT issues
- Manage and maintain IT hardware inventory with the authority to make procurement decisions
- Enhance and provide technology training for onboarding employees
- Will provide back-up white glove support for the C-suite.
- Assist as necessary with the on boarding of new employees
- Install, configure, test and maintain IT hardware as necessary to address Incidents and Service Requests made by the client group
- Provide Workstation Support for Windows 10, iOS
- Diagnose problems with software configurations and Network (LAN) connectivity issues
- Provide support for remote users leveraging VPN when away from the office.
- Work with other IT Support Teams to coordinate resolution of Service Requests
- Provide A/V support, including Skype, TelePresence, ClickShare, etc.
- Configure & Deploy Mobile Devices including iOS and BYOD platforms
- Work with Hardware/Software vendors to facilitate warranty work on company owned equipment
- Manage Ivanti queue to achieve Service Level Agreements
- 2+ years’ experience in Deskside support or similar role
- Must have previous experience providing white glove support to C-level and VP executives
- Proficiency in Microsoft Office application suite
- Awareness of IT Service Delivery methodology
- Strong written and verbal communication skills, client relationship skills, detail-oriented
- Education Required: College degree preferred