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Desktop Support Analyst

  • Location: Houston, 77024
  • Salary: $30.00 - $36.50 / hour
  • Job Type:Contract

Posted 29 days ago

Large Oil and Gas company based in Houston, TX is seeking Desktop Support Analyst for a 1 year+ contract assignment on their Client Services team.  Will work onsite Monday-Thursday, and remote every Friday.  As a Desktop Support Analyst, you will help manage the delivery of IT projects and serve as a primary client services representative for IT related incidents and service requests.

RESPONSIBILITIES

Provide Deskside support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices.  Additionally, your duties will include the following:
  • Prioritize and manage technical support activities including the remediation of user IT issues
  • Manage and maintain IT hardware inventory with the authority to make procurement decisions
  • Enhance and provide technology training for onboarding employees
  • Will provide back-up white glove support for the C-suite.
  • Assist as necessary with the on boarding of new employees
  • Install, configure, test and maintain IT hardware as necessary to address Incidents and Service Requests made by the client group
  • Provide Workstation Support for Windows 10, iOS
  • Diagnose problems with software configurations and Network (LAN) connectivity issues
  • Provide support for remote users leveraging VPN when away from the office.
  • Work with other IT Support Teams to coordinate resolution of Service Requests
  • Provide A/V support, including Skype, TelePresence, ClickShare, etc.
  • Configure & Deploy Mobile Devices including iOS and BYOD platforms
  • Work with Hardware/Software vendors to facilitate warranty work on company owned equipment
  • Manage Ivanti queue to achieve Service Level Agreements
REQUIRED SKILLS
  • 2+ years’ experience in Deskside support or similar role
  • Must have previous experience providing white glove support to C-level and VP executives
  • Proficiency in Microsoft Office application suite
  • Awareness of IT Service Delivery methodology
  • Strong written and verbal communication skills, client relationship skills, detail-oriented
  • Education Required: College degree preferred