We are seeking an CSR/Inside Sales Representative for a contract opportunity. This resource can work in Littleton, MA or Plainville, CT. Working hours are Monday-Friday, 8:30 am - 5 pm. This position is responsible for effectively handling of requests and inquiries from customers and sales force pertaining to orders, quotes, stock availability, shipping specifications, and product information to ensure customer satisfaction.
- Respond to customer inquiries, provide quotes and take customer orders Order and source products
- Negotiate sale and purchase prices
- Proactively generate sales and promote
- Company products
- Expedite backorders
- Assist with pulling inventory and preparing shipments
- Assist with customer returns Interact with customers and suppliers to obtain and fill orders correctly
- Troubleshoot customer concerns.
- Good customer service and communication skills
- Reliable, organized, detailed and focused Industry and sales experienced
- Moderate computer skills, including communicating internally and externally via email
- Work experience in Microsoft Office; proficiency in Excel
- Ability to multi-task and manage time well
- Knowledge of supply chain systems
- Knowledge of industrial products helpful
- High School Diploma or GED
MATRIX offers a comprehensive benefits package including a choice of medical plans, dental, vision, life, disability and 401k.