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Customer Satisfaction Representative

  • Location: Houston, 77055
  • Job Type:Permanent

Posted 2 months ago

Title: Customer Satisfaction Representative  
Location: Houston, Texas
Schedule: Saturday - Wednesday (9am-6pm) - the weekdays may be a little flexible but will need to work weekends 


Job Description:
Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all their product or account needs. This requires a thorough knowledge of our products and recommended protocols to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests – training is provided. 

Responsibilities:
•    Resolves customer concerns via phone, email, live chat, or social media;
•    Assists customers with the placement of orders, exchanges, or refunds;
•    Helps with complaints, errors, account questions, billing, cancelations, and other queries;
•    Identifies and assesses the customers’ needs to achieve satisfaction;
•    Provides accurate, valid, up-to-date and complete information about products;
•    Meets individual and CSR team satisfaction targets;
•    Provide appropriate solutions and alternatives to customers within the specified average time limits;
•    Goes the extra mile to engage and satisfy customers;
•    Greets and follows up with walk-in customers;
•    Creates and updates customer accounts;
•    Ensures proper customer satisfaction is being delivered at all times;
•    Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.

Requirements:
•    Minimum 2 years previous customer service experience or experience as a client service representative;
•    At least 1 year of call center experience;
•    High School Diploma or GED;
•    Effectively communicates in writing, by phone, or in person; Excellent written and verbal communication;
•    Proven track record of over-achieving goals or going above and beyond;
•    Possess a willingness to learn;
•    Customer orientated with the ability to adapt/respond to different types of customers;

Preferred Qualifications:
•    Knowledge of natural health industry;
•    Actively embraces healthy living;
•    Bilingual CSR (English & Spanish)