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Documentation Specialist - Tech Writer - Editor

  • Location: San Francisco, 94105
  • Salary: 46.45
  • Job Type:Contract

Posted about 2 months ago

  • Pay 46 to 51
  • Function: UI / UX
  • Job Ref: 233163

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position:  Documentation Specialist - Tech Writer - Editor
Location: San Francisco, CA or Charlotte, NC (hybrid onsite)
Term: 12-24 months

Work with an exciting, strategic team of UX Content and Product Designers.

Day-to-Day Responsibilities:

  • Use approved copy deck template to document product content.
  • Partner with Content Designers to ensure all customer-facing content is accounted for in final documentation.
  • Work with Accessibility SMEs to ensure annotations are applied accurately and consistently.
  • Partner with DPMs to ensure content documentation is routed for relevant reviews and approvals.
  • Develop content and design for online applications and websites.
  • Work with creative and technical teams to research and design the strategies to implement for online services.
  • Design and create customer experience elements to support the customer experience strategy as defined by Customer Experience Interaction Designers.
  • Create or collaborate on new and existing web or multimedia applications.
  • Ensure consistency throughout the site by utilizing company brand and quality standards.
  • Work with leaders on development ideas and products.
  • Collaborate with teams, direct managers and other departments regarding content requirements.


Is this a good fit? (Requirements):

  • Experience creating detailed, complex product documentation.
  • Outstanding information-gathering skills; knowing when to listening carefully and when to probe for more information.
  • Strong analytical skills, a commitment to accuracy and thoroughness, and a keen appreciation for detail.
  • Expert knowledge of MS Word.
  • Functional knowledge of Figma.
  • Excellent interpersonal and communication skills (oral and written).
  • Ability to work both independently and as part of a team.
  • 2+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.