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Content Administrator (Remote)

  • Location: Atlanta, 30328
  • Salary: $26.86 - $26.86 / hour
  • Job Type:Contract

Posted 10 days ago

Position: Content Administrator (Remote)
Location: Atlanta, GA 30328 - Remote
Term: 6 months

Day-to-Day Responsibilities:
  • Author, Update and Disseminate Information.
  • Create enterprise support content and announcements for customer contact representatives (primarily through KEY) and customers (primarily through the company website), using approved authoring tools, standards, and processes.
  • Manages content throughout its lifecycle including gathering, creating, auditing/reviewing, updating, and retiring information needed for frontline representatives to effectively support and serve customers. Information includes but is not limited to products, features, services, troubleshooting techniques, tariffs, rates, sales campaigns, and promotions, and competitive issues in the marketplace.
  • Collaborates with peers, boundary partners, and functional experts to create, update and disseminate standardized job aids, methods and procedures, standards, and other information in support of product launches and other programs and initiatives affecting customers and frontline support.
  • Collaborates with peers and other teams to ensure appropriate alignment of content across communications channels and functions.
  • Proactively monitors agent feedback tools and solicits feedback from customer contact personnel to enhance the usability and accuracy of information and communications.
  • Research alternatives and proposes improvement recommendations to leadership for enhancements to communications and knowledge center tools.
  • Functions as an enterprise contact for designated regional and functional teams outside of Care – including Public Affairs, Marketing, Product, and Technology/Engineering teams – to coordinate, prioritize and support timely communications to all affected frontline Care teams and content development for knowledge management tools.

Is this a good fit? (Requirements):
  • 5 or more years of experience required in a content authoring role.
  • Strong knowledge of Microsoft Word, Excel, PowerPoint, SharePoint, and HTML.
  • Excellent content organization and writing proficiency.
  • Excellent interpersonal, peer leadership, presentation, collaboration skills, and ability to work effectively with teams throughout the organization.

Even better if you have:
  • BS/BA degree in a related discipline strongly desired, such as English, Marketing, or Journalism.
  • Experience in the Wireless or telecommunications industry supporting residential and/or business customers.
  • 3+ years of successful experience in a content authoring role.