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Call Center Analyst - Bilingual Spanish

  • Location: Charlotte, 28202-1675
  • Salary: $35.08 - $38.75 / hour
  • Job Type:Contract

Posted 9 days ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Call Center Analyst - Bilingual Spanish
Location: CHARLOTTE, North Carolina, 28202-1675
Term: 12 months

Day-to-Day Responsibilities:

  • Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups.
  • Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities.
  • Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives.
  • Collaborate and consult with mid-level managers or cross-functional business partners.
  • Provide work direction toless experiencedStrategy and Execution staff.


Is this a good fit? (Requirements):

  • 6+ months of Business Operations, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, and/or education.