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Business Systems and Support Analyst

  • Location: Enon, 45323
  • Salary: $48.98 - $53.98 / hour
  • Job Type:Contract

Posted 15 days ago

Position: Business Systems and Support Analyst
Location: Enon, OH
Term: 12 months

Day-to-Day Responsibilities:
  • Develops solution specifications and detailed requirements for IT projects and M&I requests.
  • Facilitates sessions with stakeholders to determine technical requirements.
  • Manages and documents all business requirements for project work in conjunction with related Subject Matter Experts (SMEs).
  • Initiates and manages risk assessment process to completion, which includes risk documentation and risk mitigation controls.
  • Establishes systems specifications and objectives, based on business requirements and cost effectiveness.
  • Develops test plans and coordinates software testing with internal partners. Completes testing when appropriate.
  • Ensures all duties including, but not limited to, requirements, test cases and test plans, are completed in accordance with all required documentation.
  • Collaborates with internal and external partners to ensure customer needs are met by reviewing requirements, status updates and associated issues.
  • Keeps abreast of technology, customer needs and industry related trends.
  • Develops and maintains process maps for business systems and makes plans to accommodate future work requests.
  • Performs risk and business impact analysis for proposed enhancements and changes to business systems.
  • Advises and guides business units in the process of developing system enhancements, ideas, and work requests.
  • Captures potential benefits to assist with prioritization.
  • Identifies system requirements and evaluates new applications.
  • Documents interfaces between new and legacy systems.
  • Ensures assets are created and maintained in PPM/Archer and annually reviewed via Application Policy Statement updates.
  • Maintains requirement details in appropriate ticketing system (e.g., Jit Bit, Service Now, PPM) as needed.
  • Collaborates closely with IT Architects to design optimal technical solutions to meet business needs while aligning with IT strategies.
  • Completes other duties, including special projects, as assigned by Management.

Is this a good fit? (Requirements):
  • High school plus college level course work in IT related field.
  • 4 to 6 years of experience in S/W, IT Support, Business Analyst, and Systems analyst areas.
  • Demonstrated expertise with Word, Excel, and other MS Office suite applications.
  • Excellent communication, organizational and interpersonal skills.
  • Ability to research and resolve issues.
  • Strong facilitation skills for requirement elicitation and management communications.
  • Good understanding of business issues and technical implications.
  • Excellent understanding of client operations and systems.
  • Good problem-solving skills and attitude.
  • Ability to handle diverse situations, multiple initiatives, and rapidly changing priorities.
  • Ability to present information, both verbal and written, in a clear and concise manner.
  • Ability to multi-task and track multiple efforts concurrently.
  • Ability to develop estimations, including the work steps and effort hours.
  • Good understanding of databases, development tools, infrastructure, and software applications.
  • Ability to translate business requirement(s) into detailed technical documentation.
  • Experience with software deployment processes.
  • Familiarity with waterfall, agile and iterative software development lifecycles.
  • Ability to test thoroughly including boundary testing, negative testing, ad hoc testing, and regression testing.
  • Ability to troubleshoot issues in the certification and production environments.
  • Understanding of organizational change management (OCM) to assist with adoption of system changes.
  • Ability to perform repeated bending, standing, and reaching.
  • Ability to occasionally lift to 40 pounds.

Even better if you have:
  • Bachelor’s Degree major in MIS or Computer Science.
  • Experience with MS SharePoint, SQL, Power BI, MS Visio tools. .NET and business process management tools.
  • Solid knowledge of SQL, MS Excel, and Power BI, MS Visio tools. .NET.