Our client is looking for a full-time Business Solutions Specialist. This is a remote permanent position.
Our client is a leading international company with headquarters in Phoenix, Arizona. The company has a dynamic portfolio of operating, expansion and growth projects and has a long and successful history of conducting their business in a safe, highly efficient and socially-responsible manner.
Please note: This position has the possibility to work remotely up to 100% of the time. The position will require occasional travel to the Phoenix corporate offices and/or site locations. This position may be performed anywhere in the U.S. except California, Connecticut, New Hampshire, Massachusetts, Michigan, Illinois, Kentucky and New York.
Contract Duration: FTE
Tier 1: Business Solutions Specialist II
Required Skills & Experience
Our client is a leading international company with headquarters in Phoenix, Arizona. The company has a dynamic portfolio of operating, expansion and growth projects and has a long and successful history of conducting their business in a safe, highly efficient and socially-responsible manner.
Please note: This position has the possibility to work remotely up to 100% of the time. The position will require occasional travel to the Phoenix corporate offices and/or site locations. This position may be performed anywhere in the U.S. except California, Connecticut, New Hampshire, Massachusetts, Michigan, Illinois, Kentucky and New York.
Contract Duration: FTE
Tier 1: Business Solutions Specialist II
Required Skills & Experience
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High School diploma or GED AND nine (9) years of experience in Information Services, Operations, Professional Business settings, OR
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Bachelor’s Degree AND five (5) years of experience in Information Services, Operations, Professional Business settings, OR
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Master’s Degree AND three (3) years of experience in Information Services, Operations, Professional Business settings
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Working knowledge of Digital Workforce related applications, Mobility Solution deployment methodologies
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Knowledge of requirements development, requirements analysis and operations management.
Tier 2: Lead Business Solutions Specialist
Required Skills & Experience
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High School diploma or GED AND eleven (11) years of experience in Information Services, Operations, Professional Business settings, OR
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Bachelor’s Degree AND eight (8) years of experience in Information Services, Operations, Professional Business settings, OR
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Master’s Degree AND six (6) years of experience in Information Services, Operations, Professional Business settings
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Working knowledge of Digital Workforce related applications, Mobility Solution deployment methodologies
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Knowledge of requirements development/analysis and operations management
What You Will Be Doing
Daily Responsibilities
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Identify and realize opportunities and initiatives in the following areas:
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Provide subject matter expertise and leadership on information systems and business processes to help sites optimize use of enterprise solutions.
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Troubleshoot technical issues with devices, applications, and solutions.
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Answer training and strategy questions for solutions.
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Interface with Enterprise Product Management (EPM) teams, Site MIS, and Business Solution Architects to coordinate improvement opportunities.
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Conduct sustainability assessments with site teams on an ongoing basis.
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Provide subject matter expertise and leadership on information systems and business processes to help sites optimize use of enterprise solutions.
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Troubleshoot technical issues with devices, applications, and solutions. Answer training and strategy questions. Roll-out Train the Trainer programs and materials to sites.
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Conduct sustainability assessments with site teams on an ongoing basis. Help user groups document/implement recommendations for increasing solution adoption/business benefits
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Collaborate with site training departments to identify opportunities to enhance training programs.
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Identify MIS related user satisfaction issues within assigned business processes. Communicate issues to MIS management and collaborate with BSA's to resolve.
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May coach other team members to develop stronger functional and technical skills for the applications which they are aligned to support. Where applicable, lead and motivate business analysts and other platform employees
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Stay current on new business processes and/or new technologies that may impact business operations, process and information systems technology and methodology strategies, facilitation techniques and project management concepts
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Perform other duties as requested.
Criteria/Conditions:
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Our client promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing as allowed by applicable state laws.
The Offer:
Medical
Dental
Paid Time Off
401(K) with enhanced ECAP
Additional Benefits for employees & children of employees such as Parental Leave and Company-Sponsored college scholarships for children of employees.