Position: Bilingual IT Support Associate
Location: Naperville, IL 60563
Term: 12 months

Day-to-Day Responsibilities:

Provide basic IT systems support to end users on a variety of computer system issues.
Respond to telephone calls, email, and technical support requests.
Document, track and monitor issues ensuring a timely resolution.
Identifies, research, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
Provides status and follow-up information to internal or external customers.
Escalates calls to the appropriate departments.
Documents customer issues in call tracking system timely and accurately.
Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
Keeps current on policies and relevant product and industry trends to provide technically accurate solutions to customers.
Provides support after hours via on-call cell phone.
Performs other duties as assigned.
Supports the organization's quality program(s).

Is this a good fit? (Requirements):

High School Graduate/GED
3 years of Computer Systems related experience.
2 years Propriety Software Support Experience.
1 year Windows Operations System Troubleshooting Experience.
Strong computer knowledge including, but not limited to, Windows OS, Outlook, and Microsoft Office.
Strong oral, written and business communication skills.
Analytical, interpretive, and decision-making skills.
Strong organizational skills.
Excellent interpersonal and customer service skills.
Excellent negotiation and conflict resolution skills.
Strong stress and time management skills.
Ability to work in a team environment.
Ability to meet or exceed performance competencies.

Even better if you have: