Position: Support Analyst
Location: Irving, TX
Term: 12 months
Day-to-Day Responsibilities:
Location: Irving, TX
Term: 12 months
Day-to-Day Responsibilities:
-
Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, and Client standards and processes.
-
Provide L3 production support for 7QSR Application within 7-11 Organization.
-
Must be flexible to work in shift of 2 PM CST till 10 PM CST (with flexibility of on call support on weekends).
-
Reporting & tracking incidents in ticketing tool like JIRA, SNOW (Service Now).
-
Define and follow best proven support process for team.
-
Identify scope of work for automation minimize toil work to keep team productive.
-
Running Daily, Weekly, Monthly reports for Program needs.
Is this a good fit? (Requirements):
-
5+ years of Production Support Experience.
-
Basic knowledge of Mobile based applications.
-
Knowledge on how the Mobile app architecture works. (Front end & Backend)
-
Knowledge on running queries in MongoDB & SQL queries.
-
Knowledge of Micro Service Architecture.
-
Knowledge of AWS CloudWatch, Lambda function and other frequently used services in cloud technology.
-
Good communication & leadership skills to drive team and coordinating with various stakeholders.