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5G Service Engineer

  • Location: Salt Lake City, 84056
  • Salary: 63.33
  • Job Type:Contract

Posted 27 days ago

Position: 5G Service Engineer
Pay rate: $63.33/hr.
Location: Salt Lake City, Utah 84056
Term: 18 Months Contract

Day-to-Day Responsibilities:
  • Research and resolve Network issues identified while monitoring the client networks or reported by the customer directly and provide solutions for the network and equipment within the scope of support.
  • Proactively monitor network conditions and take appropriate action when a condition is identified which can impact the clients’ network.
  • Develop Root Cause Analysis and provide documentation or reports to internal and external teams.
  • Establish and execute preventive maintenance activities, analyze results to proactively prevent incidents.
  • Analyze configurations of the network elements, recommend and implement any needed changes to enable the proper functionality of the network element within the overall network for optimal performance.
  • Maintain communications with the customer during all maintenance and troubleshooting activity to ensure customer is fully informed and involved.
  • Coordinate with any Field support teams and Vendors during maintenance activities to ensure timely response and corrective action is taken to resolve any incident.
  • Manage technical escalations to engage proper TAC or CARE support for the technologies and managerial escalations to keep management and customer teams informed.
  • Maintains and updates a Known Errors and Problems database within the NOC wiki.
  • Ensure any Change Management activity is properly scheduled in advance with the client and proper maintenance personnel.
  • Prepare Method of Procedure (MOP’s) for planned maintenance and review with team prior to execution.
Is it a good fit? (Requirements):
  • How to use various NetAct applications (Most important: CM Editor, CM Operation Manager, Monitor, License Manager, Software Manager)
  • Nokia gNBs Airscale (BTS (5G, 4G), 5G RU, CMU)
  • And Familiar with Nokia 5G SA architecture Core and Transport Networks including CSR 7250/7705 and MW 9500
  • Backhaul routing & switching
  • Must have sufficient knowledge on Nokia BTS hardware architecture
  • Must know how to troubleshoot and collect logs
  • Must know how to perform OAM, change configuration