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Zendesk Administrator

Posted 24 days ago

We have an excellent Contract to Hire Opportunity in the Chicago area for a Zendesk Administrator. Great culture, career growth and compensation! Willing to consider candidates who are open to relocation. Please apply today if you have 2 years experience with:

  • Bachelor’s Degree, preferably in Information Technology, Computer Science, or similar.
  • 5 years of System or Application Administration experience/education preferred.
  • 2+ years of experience in Zendesk highly preferred; other Customer Care or Help Desk system administration experience is a plus.
  • Understanding administration of CRM applications (Salesforce, Zendesk, Dynamics, Oracle, etc).
  • Knowledge and experience with RESTful API desirable.
  • Experience with SaaS integrations (SAP, PeopleSoft, Active Directory, etc.) desirable.
  • Experience troubleshooting in a SaaS environment.
  • Experience developing reports and dashboards desirable.
  • Previous work experience with SQL or other databases desirable.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.