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Workforce Specialist - Remote

  • Location: Missouri, 02895
  • Salary: 33.67
  • Job Type:Contract

Posted about 1 month ago

Interested in getting into the high-in-demand healthcare field? Check out this opportunity!
Position: Workforce Specialist
Location: Remote
Hourly Rate: $33.67/hr.
Term: 6 Months Contract

Day-to-Day Responsibilities:
  • Assists with agent phone skilling changes.
  • Participates in projects at the direction of Manager.
  • Checks, manages, and triages requests that are delivered to the shared mailbox.
  • Responds timely to questions (e.g., schedule adherence).
  • Monitors phone queues and delivers regular updates to the business.
  • Data entry into workforce management application, Workforce Management Optimization (WFO).
  • Provides support to Call Manager and Telecom Project Manager.
  • Participates and supports testing of phone set up and routing, as well as identify and report suspected routing issues.
  • Assists with telecom set up, such as requesting phone numbers for new hires.
  • May provide support for on-the-job training for end users.
  • Drives service remediation were applicable.

Is it a good fit? (Requirements):
  • Demonstrated analytical and problem-solving skills.
  • Demonstrated ability to handle multiple assignments competently, accurately, and efficiently.
  • Knowledge of telephony applications, such as Cisco Jabber and Verint preferred.
  • Familiarity with contact/call center technology.
  • At least 1 year of experience in a service center environment.
  • Attention to detail and accuracy.
  • Communicates well with all levels within the department and the company.
  • Technical skills and proficiency in the utilization of standard MS Office products including Excel, Word, PowerPoint, and Outlook.
  • Ability to work on assigned tasks independently.
  • High school diploma or higher.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.