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Workforce Management Coordinator

  • Location: Woonsocket, Rhode Island, 02895
  • Job Type:Contract

Posted 4 days ago

Terrific Contract Opportunity!
Position: Workforce Management Coordinator
Location: Woonsocket, Rhode Island 02895
Term: 12 Months Contract
Schedule: Mon-Fri 8:30-5:00
Day-to-Day Responsibilities:
  • Monitor and respond to daily store team and Field inquiries regarding Workforce Management topics (i.e., questions regarding store budgets, the scheduling system, etc.).
  • Research inquiries related to Workforce Management topics using available resources provided by the broader team (i.e., training documents, reporting, etc.).
  • Triage and partner with other team members to address inquiries as needed/appropriate.
  • Maintain access and fulfill requests for Field users.
  • Prepare weekly reports around volume and topic of help desk tickets and email questions and other ad hoc reporting requests.
  • Support Field and Store teams in their understanding of scheduling practices at the company and their use of Workforce Management tools.
Is this a good fit? (Requirements):
  • Has strong written and verbal communication skills.
  • Previous customer support experience in a corporate work environment.
  • Intermediate level of experience using Excel.
  • Proficiency at computer navigation as the role will involve accessing multiple internal programs.
  • Verifiable High School diploma or GED required; Bachelor's degree preferred.
  • Any workforce management experience preferred.
If this sounds like the perfect fit, Apply Today!