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Video Teleconference Technician

  • Location: Tewksbury, MA, 01876
  • Job Type:Contract

Posted 21 days ago

  • Job Ref: 188164
Terrific 12+ months contract opportunity in Tewksbury, MA for a Video Teleconference Technician. Will work with Team Lead, End Users, senior managers, and directors from multiple locations for the successful technical support of audio/video and Video Teleconference (VTC) technologies.
Day-to-Day Responsibilities:
  • Responsible for troubleshooting issues related to VTC equipment and will be relied upon for assisting with technical support, operating system upgrades, firmware upgrades hardware upgrades and hardware replacements when necessary.
  • Responsible for working with vendors and suppliers in coordinating new deployments, upgrades, hardware refresh during deployment projects at multiple locations.
  • 3+ years working knowledge of Polycom and Cisco Video Teleconference equipment. Proficient use of Microsoft applications (i.e., Outlook, Skype, Zoom, Project, Visio, Excel, PowerPoint, Word).
  • Effectively support multiple A/V – VTC environments in a faced paced environment.
  • Excellent interpersonal and organizational skills to interface with internal customers, management, suppliers and outside vendors.
  • Advanced analytical, problem solving and decision-making skills.
  • Knowledge and understanding of A/V Technologies and Polycom VTC technologies.
  • Ability to coordinate completion of multiple tasks and deadlines.
  • Communicate and Coordinate with end users.
  • Ability to troubleshoot A/V - VTC issues quickly and analytically.
  • Identify and engage appropriate technical and business resources for service delivery issues.
Preferred Skills:
  • Understanding of VTC configurations and operating systems.
  • Understanding of A/V - VTC technologies including Polycom, Cisco, Crestron, Extron, Kramer, and Steelcase.
  • ITIL or other service management certifications.
  • A/V certifications (Certified Technology Specialist – CTS – CTS-D – CTS-1).
If this sounds like the perfect fit, Apply Today!