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UX Design Senior Manager

  • Location: Charlotte, 28202
  • Job Type:Permanent

Posted 22 days ago

  • Function: UI / UX
  • Job Ref: 216653

Position: UX Design Senior Manager
Location: Charlotte, NC; San Francisco, CA

Direct Hire Role

Day-to-Day Responsibilities:

  • Leading the design of sites or applications, in partnership with your cross-functional peers and the larger design team, in the one of the following areas: online and mobile banking, payments, financial education, and onboarding
  • Develop and articulate the user-centered methods and approaches for framing and solving design problems. 
  • Uphold quality of the output by working with designers and product owners to review and critique the details of the design deliverables and user stories, posing questions and resolving ambiguities.
  • Overseeing the creation of common design deliverables including: Research Insights, Flows, Wireframes, Design Specifications, Prototypes and Content Decks.
  • Participate in the creation of strategic design deliverables, including: research insights, strategy decks, customer journeys, visions of future experiences. 
  • Providing mentorship and other guidance to help designers deliver their best work. 
  • Partnering closely with leadership across product development to drive alignment on customer and business goals, developing a program of work to achieve those goals, focusing efforts of the team on what really matters, and manage expectations about design deliverables, and shipping the ultimate experience.
  • Working with designers across scrum teams to estimate and scope design work; keep designers accountable for delivering work in a timely fashion. 
  • Working with product development leadership peers to identify the ‘big rocks’ to tackle, and working with scrum teams to break these big rocks down into manageable work efforts. 
  • Active involvement in recruiting for their team, and concerted effort in retaining top talent.
  • Support the professional development of team members through mentorship, coaching, and connecting them with resources.
  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.
  • Financial services industry experience
  • Knowledge and understanding of project management principles: managing projects from beginning to end; that vary in scope and complexity
  • Leadership experience
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding problem solving and decision making skills
  • Strong presentation skills
  • 10+ years’ experience producing mobile and web products that lead to measurable business / customer impact
  • 2+ years’ experience working in an agile environment, with distributed teams and agile delivery tools (e.g., JIRA, Confluence)
  • 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
  • 4+ years of leadership experience
  • Of the following skills, demonstrated mastery/expertise in 1, and strength in 2 more: : Information Architecture, Interaction Design, Visual Design, Content Strategy, and User Research
  • Experience leading a program of work across multiple teams through the full product development cycle (discovery, concepts, prototypes, specs)
  • Consistently articulate a strong design rationale; storytelling skills that compel stakeholders; connect design decisions to broader strategic and business decisions; comfort presenting to all levels of seniority
  • Experience working in a complex, regulated environment and managing through legal/compliance issues
  • Experience leading with user-centered design approaches, principles, and methodology
  • Experience managing creative design efforts in a complex environment
  • Expertise with common design tools (e.g., InVision, Sketch, Photoshop)

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.