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Transcript Reviewer

  • Location: San Francisco, 94111
  • Job Type:Contract

Posted 23 days ago

Title: Transcript Reviewer

Type: Contract

Location: 100% Remote

Job Description:

As a Transcript Reviewer for the Customer Experience organization, you will be responsible for reviewing bot and agent-generated conversation transcripts to help us determine what is working and what needs improvement with our messaging platform. You will have the opportunity to analyze linguistic data sets, providing invaluable insights on our messaging tool.

Responsibilities:

  • Perform quality inspections on messaging transcripts, following established evaluation processes.
  • Partner with subject matter experts within the Customer Experience organization to understand evaluation criteria.
  • Critically review transcripts, checking for logic, accuracy, and customer satisfaction.
  • Work closely with many cross-functional teams to understand messaging strategy.
  • Develop a scalable process for generating actionable insights based off the data you collect.

Requirements:

  • Bachelor’s degree or equivalent
  • 2+ years of experience in quality assurance, transcript review, editorial work, or content strategy
  • A passion for user experience and outstanding attention to detail
  • Flexible team player, adaptable to the evolving needs of a high-growth and fast-paced organization

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.