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Tier 1 Support Technician

  • Location: phoenix, Arizona, 85044
  • Salary: 55000.0
  • Job Type:Permanent

Posted about 1 month ago

Terrific PERMANENT Opportunity with a FULL suite of benefits! 

Since 2003, our client’s mission is to help their customers operate more efficiently and effectively through technology.  If you’re a Support Technician who wants to work for a growing company that truly cares about their employees while helping their customers optimize their current strategic processes and people, please read on!

Job Title: Tier 1 Support Technician

Base Salary: $45,000 - $55,000 (DOE) 

Location: Phoenix, AZ 85044


Job Description:

Provide Tier 1 Support for internal Office 365 and Microsoft Dynamics Business Applications as well as support to current customer base to include:

  • Support calls, troubleshooting (Experience with Power Shell) - license management, configuration, migration, updates
  • Training in person and via webinar
  • Operational Support and Help Desk Support Experience
  • Basic dB concepts understanding and SQL/XML/fetch reporting
  • Provide internal support for other business applications.

Required:

1. Detail orientated and task driven

2. Prior Office 365 Dynamics CRM or other CRM Systems - admin or implementation experience - or technical support equivalent in other CRM systems.

3. High energy/positive attitude and team focused

4. Ability to juggle many tasks and projects within a given day


How you will grow:

Through your variety of experiences, you will have the opportunity to develop technical, analytical, communication, and leadership skills that can help you achieve your full potential. No matter what career path you eventually choose, you will be continually challenged by your team members and your peers. Along the way, you will have access to mentoring and training opportunities to help foster and accelerate your development of new skills and capabilities.