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Tier 1 IT Support

Posted 9 days ago

Are you a an IT Support professional seeking your next opportunity? We have a contract opening for an onsite Tier 1 Support Technician who will provide on-site first level technical hardware/software support for client computers and other technologies for the company. 

· Identify and resolve first level computer hardware/software problems through discussions with users.
· Install and support Windows desktop and notebook systems.
· Provide first and some second level phone support for identifying and troubleshooting technology-related problems.
· Assist IT operations team to resolve hardware/software problems.
· Utilize the help desk system and adheres to IT Support guidelines.
· Ensure computer standards and policies are followed.
· Other duties as assigned.

· Demonstrates working knowledge of standard Windows operating system as related to PC system devices configurations and network configurations.
· Ability to diagnose and repair desktop and laptop systems.
· Ability to resolve multiple first level client hardware/software technical problems.
· Ability to handle a fast paced, dynamic, volatile environment.
· Ability to get along well and deal with people in all levels of responsibility.
· High School Diploma required.
· Ability to communicate well at all levels of the organization.

· Regularly required to sit, stand, stoop, bend, crawl and walk. Ability to lift computers, weight up to 25 pounds.
· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This six month contract is on site with free parking and business casual dress code with jeans allowed. 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.