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Telecom Escalation Analyst

  • Location: Atlanta, 30319
  • Job Type:Contract

Posted 20 days ago

Position: Telecom Escalation Analyst

Location:  Dallas or Atlanta preferred

Duration: 6 months

Position Summary

Our client, a worldwide leader in the development and deployment of mobility based IoT solutions is seeking a Telecom Escalation Analyst to identify, process and report on increasing escalations related to the sunsetting of a mobile network

Daily Responsibilities:  

  1. Identification of reporting of sunset escalation artifacts including
    • Process details
    • Standardized reporting templates
    • Database entry
    • Updating escalation form with new data parameters
    • Templatized languages for responses to customer escalation
    • Checkpoints, etc.
  2. Adhoc reporting requested by various Leadership teams
  3. Ongoing escalation management
    • Escalations tracking
    • Data entry escalation database
    • Data entry/write-up for customer proposals
    • Adding new data parameters to database
    • Helping with sales/customer calls, etc.

Required Experience:

  • 6 plus years of mobile telecommunications experience
  • 4 plus years of escalation management experience
  • Advanced Excel experience including proficiency in pivot tables, V-Lookup
  • Advanced proficiency in MS Office including Excel, PowerPoint


  • Bachelor’s Degree preferred

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.