Our Dallas/Chicago based client is looking to bring on a Telecom Analyst with Vonage experience for a 3 month contract.
Need to have the following:
- Knowledge of and support experience with UCaaS providers; Vonage is a plus.
- On premise support of telephony environments; phone set-up, call manager configuration, troubleshooting.
- Experience in documenting a solution and runbooks for clients.
- Good customer support skills; soft skills.
- New telephony environment is Vonage; moving off of Shortel.