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Technology Support Specialist

  • Location: Chicago, Cook, Illinois, 60606
  • Job Type:Contract

Posted 9 days ago

Come work for this global leader in assurance, tax, transaction and advisory services to be a part of building a better working world for customers and communities.
 
Position: Technology Support Specialist
Location: Chicago, IL 60606
Term: 6 months
 
Day-to-Day Responsibilities:
  • Specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, event support, and project support.
  • Assists others in the technology department, as needed.
  • Under direct supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor.
  • Assists with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware).
  • Assist with new hire processing (account requests, verification, and basic equipment configuration).
  • Perform basic software troubleshooting and hardware triage support.
  • Assist with the equipment and set-up for conference/meeting facilities, as directed.
    Assist with off-site support for client functions/meetings. Handle minor administrative functions such as moving and delivering equipment to clients.
  • Perform administrative tasks, asset management, time reporting, inventory, etc.
  • Respond to customer inquiries concerning support requests, systems status, and network connectivity.
  • Resolve hardware and software problems for firm-standard hardware/software.
  • Record inquiries, and repair/service requests.
  • Diagnose problems through research, isolation and resolution steps using automated systems via Remedy.
  • Report problems with procedures and make suggestions for improvements.
  • Escalate to or consult with senior staff when a solution is unclear.
    Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses.
  • Process firmwide requests for software and documentation.
  • Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.
  • Coordinate mass distributions, including on-site software duplication and documentation reproduction. Make recommendations to management regarding update and maintenance processes.
  • Perform administrative duties, as required.
 
Is this a good fit? (Requirements):
  • Bachelor's degree in Computer Science or a related discipline, or equivalent work experience.
  • 2 years of experience in technology support with working knowledge of a functional specialty.
  • Strong communication, interpersonal, organizational, and time management skills.