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Technology Support Specialist

  • Location: San Francisco, California, 94103
  • Salary: 27.74
  • Job Type:Contract

Posted about 1 month ago

Contract Opportunity with Highly Reputable Big Four Organization

Position: Technology Support Specialist

Location: San Francisco, California, 94105

Term: 6 months

Day-to-Day Responsibilities:

  • Performs daily routine technical support.
  • Consults with the supervisor for task prioritization and effectively applies technical knowledge specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification.
  • Assists others in the technology department, as needed. Under direct supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor.
  • Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware).
  • Assist with new hire processing (account requests, verification, and basic equipment configuration).
  • Perform basic software troubleshooting and hardware triage support. Assist with the equipment and set-up for conference/meeting facilities, as directed.
  • Assist with off-site support for client functions/meetings. Handle minor administrative functions such as moving and delivering equipment to clients.
  • Perform administrative tasks, such as changing passwords.
  • Handle minor functions such as moves, adds, changes, etc.
  • Respond to customer inquiries concerning support requests, systems status, and network connectivity.
  • Resolve hardware and software problems for firm-standard hardware/software.
  • Record inquiries, and repair/service requests.
  • Diagnose problems through research, isolation and resolution steps using automated systems via Remedy.
  • Report problems with procedures and make suggestions for improvements.
  • Escalate to or consult with senior staff when a solution is unclear.
  • Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses.
  • Process firm wide requests for software and documentation.
  • Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.
  • Coordinate mass distributions, including on-site software duplication and documentation reproduction.
  • Make recommendations to management regarding update and maintenance processes.
  • Perform administrative duties.

Is this a good fit? (Requirements):

  • 2 years of experience in technology support with working knowledge of a functional specialty.
  • Strong communication.
  • Interpersonal, organizational, and time management skills.
  • 2 years of desktop tech support experience.
  • Used to handling a lot of calls.
  • Independent
  • Good problem solver.
  • Self-starter

Even better if you have:

  • A bachelor's degree in Computer Science or a related discipline, or equivalent work experience.

If this sounds like the perfect fit, apply today!