Terrific 12+ month opportunity in Tampa, FL for a Technology Production Support Analyst. Will be responsible for all aspects of the Software Development Life Cycle (SDLC) including:
• Provide analytical, technical, business and/or management expertise to the group.
• Respond to and resolve issues beyond standard management requests.
• Use independent judgment to make decisions where no clear precedents exist.
• Follow Citi Technology “people practices”, including long and short-term career development for employees, mobility process, and diversity.
Client Management:
• Very critical to establish close and trustful partnership with clients on all levels.
• Advise Clients on technical aspects of project (all phases).
• Support clients and SMEs in SIT and UAT.
• Support and troubleshoot clients and SMEs reported Production issues.
Resource Management:
• Day to day interaction with project team
• Provide support to Technology Management resources on specific project efforts.
Project Administration:
• Drive SDLC process
• Involved with day-to-day discussions of project issues / interact with management and team members
• Make strategic recommendations to senior manager
• Assist the technology manager with budget and headcount planning
• Other task as assigned by management
Qualifications:
• 3+ years of experience as a help desk analyst.
• Must be proficient in T-SQL and PL/SQL
• Excellent communication skills with the ability to interact at all levels of the organization
• Banking, risk management or compliance experience.
• Strongly prefer certifications, including in project management.
• Excellent verbal and written communication skills.
• Prefer a Bachelor’s degree.
• Second language proficiency is a plus.
• Prefer international team environment experience.
• Provide analytical, technical, business and/or management expertise to the group.
• Respond to and resolve issues beyond standard management requests.
• Use independent judgment to make decisions where no clear precedents exist.
• Follow Citi Technology “people practices”, including long and short-term career development for employees, mobility process, and diversity.
Client Management:
• Very critical to establish close and trustful partnership with clients on all levels.
• Advise Clients on technical aspects of project (all phases).
• Support clients and SMEs in SIT and UAT.
• Support and troubleshoot clients and SMEs reported Production issues.
Resource Management:
• Day to day interaction with project team
• Provide support to Technology Management resources on specific project efforts.
Project Administration:
• Drive SDLC process
• Involved with day-to-day discussions of project issues / interact with management and team members
• Make strategic recommendations to senior manager
• Assist the technology manager with budget and headcount planning
• Other task as assigned by management
Qualifications:
• 3+ years of experience as a help desk analyst.
• Must be proficient in T-SQL and PL/SQL
• Excellent communication skills with the ability to interact at all levels of the organization
• Banking, risk management or compliance experience.
• Strongly prefer certifications, including in project management.
• Excellent verbal and written communication skills.
• Prefer a Bachelor’s degree.
• Second language proficiency is a plus.
• Prefer international team environment experience.