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Technical Writer

  • Location: Durham, North Carolina, 27707
  • Job Type:Contract

Posted 5 days ago

Our Healthcare Insurance client is seeking a Technical Writer to join their team for a contract role! 

Our client has more than 5,000 employees and is the number 1 health insurer in the state of North Carolina serving more than 3.89 million customers.

Our client's goal is to provide innovative solutions that simplify the health care system, improve efficiency and outcomes, and help rein in costs

Position: Technical Writer
Location: Remote then onsite in Durham, NC after August 1st 2021
Term: 10 months
Description: 

Required Skills 

  • Excellent Documentation skills
  • MS Word
  • Ability to write "how to's, " job aids, reference material
  • 2-4 years of writing experience. 

Desired Skills 

  • Salesforce
  • HTML

Description/Comment:
Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document. Typically requires a bachelor's degree in a related area and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.

Document step-by-step process for customer service, claims, operations, etc. This is not a Business Analyst role, pure documentation, manual writing. There is very little to no graphics or web work needed. There is a general intake process from the business,  then the writer will reach out to understand and use "interview" skills to clarify and confirm, then document the job aids/how to..

Currently, our client uses MS Word, Salesforce, uploads PDF's to SharePoint and use a general HTML editor.